Tech Briefs

Salesforce Service Cloud gets top honors


If you choose Salesforce as your go-to Customer Relation Manager, or CRM, you picked a winner.

The San Francisco company, with offices in Europe and Asia, strives to empower companies to connect with their customers in a whole new way, and has announced the Salesforce Service Cloud was named a leader by Forrester Research in its report The Forrester Wave.™

According to Salesforce, the global company received the highest scores among all evaluated vendors in the strategy and market presence categories. The report states that, "Salesforce is a Leader in the evaluation with its continued momentum in making large, complex customer service deals."

The report also notes Salesforce's is powered by Einstein AI, which uses artificial intelligence to become smarter from data and deliver predictions and recommendations unique to the customer's business processes.

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Enhanced digital gradebook for teachers


Blackboard Inc. and Chalk.com announced a partnership to deliver a best-in-class digital gradebook and portfolio for K-12 educators. The unique offering will provide teachers and parents with deeper insights into student performance, helping every learner reach their full potential.

The Chalk.com platform will complement Blackboard's existing offerings designed to enhance learning and will integrate with Blackboard Web Community Manager (WCM), Blackboard's robust, dependable and reliable community engagement platform. It is designed to give teachers access to new formative and summative assessment tracking tools, while giving parents and students access to grades, assignments, and other important classroom information.

Chalk.com allows teachers to provide context to a student's grade, helping them create a learning portfolio aligned with academic standards in lieu of just a transcript. Educators receive a comprehensive overview of students coming into their classroom, making it easier to hone their abilities from day one.

For more information on the Blackboard and Chalk.com partnership, click here.
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